Novamed S.R.L. · Support · Frequently asked questions
Frequently asked questions
On this page we have collected the frequently asked questions we receive from public administrations, private facilities and families: how to order, which products we supply and how our support works. Further down you will also find the frequently asked questions from every page of the site, grouped by product and service, so that the frequently asked questions for each product line sit next to a link to its page.
Purchasing and orders
Frequently asked questions about purchasing and orders
The frequently asked questions in this section cover how public and private organisations can order products from Novamed S.R.L. If you represent a public body, start with these frequently asked questions.
How can an Italian public administration buy Novamed products?
Through MePA, the Italian public administration e-marketplace run by Consip. After logging in to the Acquisti in Rete PA portal, you search for the product in the catalogue and proceed with a direct purchase order (ODA). The full procedure is explained in our guide on where and how to buy, which ends with its own frequently asked questions.
On which e-procurement platforms is Novamed qualified?
Novamed is registered and qualified to trade on MePA, SINTEL, EMPULIA and ETOSCANA.
How do I find a Novamed product in the MePA catalogue?
In two ways: using the "Cerca" (search) bar, entering the item code or a keyword, or by browsing by product category and meta-product. The steps are described in our quick guide to MePA.
Can an individual or a private facility buy directly?
Yes. A direct request by email to info@novamed.me or by phone on +39 090 9961681 is all it takes. You will find all our details on the contact page.
How do I find out the price and data sheet of a product?
Price and data sheet are provided on request. Tell us the product or code you are interested in and we will send you the information.
Do you deliver throughout Italy?
Yes. From our base in Villafranca Tirrena, in the province of Messina (Sicily), products are delivered to the door throughout Italy.
Products
Frequently asked questions about products
Features, configurations and product lines: the most useful frequently asked questions before you choose. Each product page also has its own frequently asked questions, collected further down.
Are products available made to measure?
Yes. All Novamed products are available to order and made to measure.
Which product lines does Novamed supply?
Hospital furniture, medical equipment, disposable products, aids for patients with disabilities and older people, spare parts and biocontainment products. Our main lines include hospital beds, emergency stretchers, surgical positioners and Balkan frame traction systems.
What are biocontainment devices?
They are systems that isolate infectious or immunocompromised patients by means of controlled pressure and air filtration. Novamed supplies stretchers, paediatric beds, chairs, chambers and anterooms of this kind: you will find them on the biocontainment devices page.
How often should hoist slings be replaced?
To ensure safety, slings must be replaced every 3 years. The models available, with their own frequently asked questions, are on the patient hoists and slings page.
What is the maximum load of Scangliss transfer boards?
The Scangliss 2 Lite models have a maximum load of 250 kg, the Scangliss 2 Plus models 300 kg. All of them allow transfers across a height difference of up to 15 cm and a gap of up to 20 cm. Details and further frequently asked questions are on the transfer boards page.
Support and private customers
Frequently asked questions about support and private customers
The frequently asked questions from families are mainly about equipment for the home and repairs; the frequently asked questions from companies and public bodies are in the first section.
Do you repair mobility aids and beds at home?
Yes. For private customers, our technicians carry out maintenance and repairs on mobility aids, beds and other furniture, including at home. More information, with further frequently asked questions, is on the private customers page.
What equipment is available for someone caring for an older person at home?
Home care beds, folding and electric hoists, slings and transfer boards. The K012 / EA-4M bed, for example, has 4 motors, lockable wooden side rails and a backup battery.
Does Novamed also operate outside Italy?
In Bulgaria, Novamed works with its partner InCare.
How can I contact Novamed?
Write to info@novamed.me, call +39 090 9961681 or send a WhatsApp message to +39 351 596 8111. All our details are on the contact page, and you can also send us questions that are not among these frequently asked questions.
Products and services
Frequently asked questions about products and services
Here you will find the frequently asked questions from every page of the site. Each group of frequently asked questions links to the page it comes from, with technical data and product photos.
Frequently asked questions: Home
Where is Novamed located and where does it deliver?
Novamed S.R.L. is based at Via Roma 38, Villafranca Tirrena, in the province of Messina, Italy. Hospital supplies are delivered to the door throughout Italy.
Which hospital supplies can be requested?
Hospital furniture, medical equipment, disposable products, aids for elderly and disabled patients, spare parts and biocontainment products. All items are available to order and made to measure.
How long has Novamed worked in the healthcare sector?
Novamed has operated in the healthcare and hospital sector since 1974, with a service that covers consultancy, sales and after-sales support.
Can families buy directly?
Yes. Private customers can ask for the price and technical data sheet by writing to info@novamed.me or on WhatsApp at +39 351 596 8111. Maintenance and repair at home are also available for mobility aids.
Frequently asked questions: About us
Where is Novamed based?
At Via Roma 38, 98049 Villafranca Tirrena (ME), Italy. From here the company serves public bodies, private facilities and families, with home delivery throughout Italy.
Do you work with public administrations?
Yes. Novamed is registered and qualified to trade on the MePA, SINTEL, EMPULIA and ETOSCANA platforms.
What does support after purchase include?
Besides consultancy and sales, the company follows customers after delivery. For private customers, technicians carry out maintenance and repair of mobility aids, beds and furniture at home.
Where can I follow news about Novamed?
On the company's Facebook (novamedmessina), Instagram (novamed_srl) and LinkedIn profiles, and in the news section of the website, such as the article on the company's participation in ESPID 2026.
Frequently asked questions: Hospital beds
What is the difference between a manual and an electric bed?
On a manual bed the sections are adjusted by crank; on an electric bed motors do the work, operated from a handset or panel. Hydraulic models combine a crank with a foot pump for the height.
Do you also supply hospital beds to private customers?
Yes. For home care we offer beds such as the K012 / EA-4M, and our technicians also carry out maintenance and repair of beds and mobility aids at home. You will find the details on the page mobility aids for elderly and disabled people.
Do electric hospital beds work during a power cut?
Many electric models have a self-charging or backup battery, standard or optional, that keeps the adjustments working during a power cut.
Where do you deliver?
We deliver hospital beds throughout Italy. The products are available to order and made to measure.
Frequently asked questions: Ward beds
Which models work without electricity?
Among our ward beds, the K012 / H and K012 / HP models are adjusted by crank and with a foot-operated hydraulic pump. Many electric models also have a self-charging or backup battery.
Which ward beds are suitable for home care?
The K012 / EA-4M and the Floorline LTC are also suitable for home care. For private customers our technicians also carry out maintenance and repair of beds at home: see the page mobility aids for elderly and disabled people.
What is the difference between the Floorline-I and the Floorline I-Plus?
They have the same functions and the same stated dimensions; the stated weight is 138 kg for the Floorline-I and 140 kg for the Floorline I-Plus. We can help you choose between these two ward beds on the basis of the technical data sheet.
How can I buy Novamed ward beds?
Italian public bodies can order through MePA, SINTEL, EMPULIA and ETOSCANA; private facilities and families contact us directly. We deliver throughout Italy.
Frequently asked questions: ICU and delivery room beds
Which of the ICU beds has lateral tilt?
The K012 / ES-5M: its fifth motor tilts the platform sideways, in addition to handling Trendelenburg and reverse Trendelenburg.
Do the ICU beds keep working without mains power?
Yes. The Guess 401 and the K012 / ES-5M have a self-charging battery; LOTUS also has a battery for power failures.
Can X-rays be taken with the patient in bed?
On the Guess 401 and the K012 / ES-5M the mattress platform is translucent to X-rays and covered in ABS.
Can LOTUS also be used for transport?
Yes. Alongside our ICU beds, LOTUS has a motorised fifth wheel that allows transfer from the labour room to the operating theatre, with a maximum speed of 2 or 6 km/h.
Go to the page ICU and delivery room beds
Frequently asked questions: Paediatric hospital beds
Does the bed platform adapt as the child grows?
On the K024 / ST, K024 / E-3M and Bambino paediatric hospital beds the mattress platform extends manually from 160 to 190 cm.
Do the paediatric hospital beds work without mains power?
The K024 / ST, K024 / E-3M and Bambino have a self-charging battery for power failures.
Which model has a CPR function?
The STR MK21 has a mechanical CPR; the STR MK 9 with biocontainment brings the bed into the CPR position in a few seconds by electric control.
How do I order paediatric hospital beds?
Italian public bodies can buy through the e-procurement platforms on which we are qualified; private facilities contact us directly for the price and technical data sheet.
Go to the page Paediatric hospital beds
Frequently asked questions: Biocontainment devices
Are any consumables needed for operation?
No. The STR MK 3, STR MK 4, STR MK 5 and STR MK 9 systems and the Pandora chamber do not require consumables; the integrated gloves are replaceable.
How long do the filters of the biocontainment devices last?
For the STR MK 3, STR MK 4 and STR MK 5 the filters are tested for at least 720 hours of continuous operation, with an expected life of 70,000 hours.
Do the systems work without mains power?
The motor that drives the filters on the STR MK stretchers and the STR MK 9 bed has a backup battery, allowing it to run independently during transport.
Are custom sizes available?
Yes. Pandora can be reconfigured even after production, and Pithos is usually made to the door dimensions specified by the buyer. All biocontainment devices are available to order and are delivered throughout Italy from our base in Villafranca Tirrena (Messina, Sicily).
Go to the page Biocontainment devices
Frequently asked questions: Emergency and imaging stretchers
What is the motorised fifth wheel for?
It allows a single operator to push and steer the stretcher with little effort, even in tight spaces. It is fitted on MOOVIE and on the STR MK 5, which has two speeds selectable from the handles.
Can the MOOVIE stretcher be customised?
Yes. MOOVIE can be configured in size and accessories (bag hooks, IV pole, cylinder basket, chart holder, paper roll holder) and is available in paediatric, electric and bariatric versions.
Which emergency stretchers are suitable for radiological examinations?
MOOVIE has a radiolucent patient platform and is prepared for an X-ray cassette holder; for fluoroscopy with a C-arm, the STR MK19 Iris with its U-shaped frame is the appropriate choice.
Do you deliver outside Sicily?
Yes. From our base in Villafranca Tirrena (Messina) we deliver emergency stretchers throughout Italy; Italian public bodies can also order through MePA, SINTEL, EMPULIA and ETOSCANA, the public e-procurement platforms.
Go to the page Emergency and imaging stretchers
Frequently asked questions: MRI-compatible equipment
What is the non-magnetic stretcher made of?
The structure is made entirely of grade 304 stainless steel or aluminium alloy, with folding stainless steel side rails.
What is the load capacity of the stretcher?
The load capacity is 180-200 kg depending on the model (HO-708, HO-708A, HO-709).
What are the differences between the two wheelchairs?
The material: one version is made entirely of plastic, the other of non-magnetic aluminium. They are identified by model numbers W101 and W102.
Can I use this MRI-compatible equipment with any scanner?
The compatibility of MRI-compatible equipment should be checked with the facility's MR safety officer, comparing the product data sheet with the characteristics of the scanner. We can send you the documentation for the model on request.
Go to the page MRI-compatible equipment
Frequently asked questions: Gel surgical positioners
What are the surgical positioners made of?
All models are made of high-density amorphous polyurethane gel, at 0.99 g/cm³.
Which models make intubation easier?
The prone headrests (basic, two-way or four-way and adult/paediatric models), the open ring and the horseshoe. The model with a mirror also lets you check the position of the endotracheal tube.
Are different sizes available?
Yes, for the rings, horseshoe, prone headrest, flat universal headrest and headrest with central recess. The sizes and codes of the surgical positioners are given in each product entry.
Do you also supply hospital beds and furniture?
Novamed S.R.L. also supplies hospital beds and ward furniture, with delivery throughout Italy from our base in Villafranca Tirrena (Messina).
Go to the page Gel surgical positioners
Frequently asked questions: Balkan frame traction systems
Can Balkan frame traction be used on children?
Yes. The systems adapt to the size of the patient and the catalogue includes a frame dedicated to paediatric hip traction, code 110.0058.
What is the difference between a simple and an overhead frame?
The simple frame (110.0001) is suitable for traction on small to medium-sized patients; the overhead frame (110.0002) is designed for patients with multiple injuries who need several tractions at once.
What is the Zuppinger frame for?
The suspended Zuppinger frame (100.1027) attaches to the footboard and supports a lower limb traction frame suspended above the bed, with two swivelling pulleys for the weight cord.
How can I get a price and data sheet?
Contact Novamed S.R.L., based in Villafranca Tirrena (Messina, Italy): we will reply with a price and data sheet, and we deliver throughout Italy.
Go to the page Balkan frame traction systems
Frequently asked questions: Patient hoists and slings
How often should the sling be replaced?
To ensure safety, slings should be replaced every 3 years.
What is the difference between the Lifty 4 and Lifty 4E patient hoists?
On the Lifty 4 the base opens and closes with a pedal; on the Lifty 4E opening is assisted by an electric system. Both versions are available.
What happens if the power fails during lifting?
Both patient hoists have a red mushroom emergency stop button and a mechanical emergency lowering system, as well as an electronic lowering system.
Do you deliver to private customers?
Yes. Novamed S.R.L., based in Villafranca Tirrena (Messina, Italy), delivers to homes throughout Italy and provides prices and data sheets on request.
Go to the page Patient hoists and slings
Frequently asked questions: Transfer boards
What height difference can a Scangliss bridge?
All versions of the Scangliss transfer boards allow the patient to be moved between two surfaces with a height difference of up to 15 cm and a gap of up to 20 cm.
Are Scangliss transfer boards radiolucent?
Yes, all six Scangliss 2 versions are radiolucent.
What is their maximum load?
The Lite series has a maximum load of 250 kg, the Plus series 300 kg.
Where do you deliver?
Novamed S.R.L., based in Villafranca Tirrena (Messina, Sicily), delivers to the door throughout Italy. Price and data sheet are available on request.
Go to the page Transfer boards
Frequently asked questions: Semi-automatic defibrillator
Can the Saver One semi-automatic defibrillator be used without training?
Yes. The Saver One is a PAD designed to be simple to use, even by non-medical people without training, in other words by lay rescuers.
Can it be used on children?
The SVO-B0918 variant can be used on adult and paediatric patients. The basic configuration includes adult pads: for paediatric use, please ask us for information before buying.
How long does the battery last?
The non-rechargeable, maintenance-free battery has a standby life of 4 years or 300 shocks.
How can I buy one?
Contact Novamed S.R.L., based in Villafranca Tirrena (Messina, Sicily): we will send you the price and data sheet of the semi-automatic defibrillator, and we deliver throughout Italy.
Go to the page Semi-automatic defibrillator
Frequently asked questions: Sterilisation containers
What material are the sterilisation containers made of?
The base and lid are made of 2.0 mm anodised aluminium; the spiral-pin lock is steel and the gasket is silicone.
How many cycles does the gasket last?
The lid gasket can be reused for 1000 sterilisation cycles.
Which filters can be used?
Disposable paper filters, or reusable fabric or Teflon filters.
How do I request a quotation?
Contact Novamed S.R.L., based in Villafranca Tirrena (Messina, Sicily): we will send you the price and data sheet of our sterilisation containers, and we deliver throughout Italy.
Go to the page Sterilisation containers
Frequently asked questions: Private customers
Do you deliver mobility aids to the home?
Yes. Novamed S.R.L. delivers to the door throughout Italy from its base in Villafranca Tirrena, in the province of Messina.
How do I ask for the price of a product?
Price and data sheet are provided on request: write to info@novamed.me, call +39 090 9961681 or send a WhatsApp message to +39 351 596 8111.
Does the home care bed work during a power cut?
Yes. The K012 / EA-4M bed has a backup battery that keeps it working when there is no mains power.
Who deals with a faulty product?
Novamed's technicians carry out maintenance and repairs on mobility aids, beds and furniture, including at home.
Go to the page Private customers
Frequently asked questions: Where and how to buy
Do I need the item code to order?
No. In the e-catalogue you can also search by product name, keyword or product category. If you need the code of one of our items, we can provide it on request.
How is medical equipment procurement on MePA completed?
With a direct purchase order (ODA), after selecting the item in the catalogue on the Acquisti in Rete PA portal.
Are orders also delivered outside Sicily?
Yes. Novamed S.R.L. delivers to the door throughout Italy from its base in Villafranca Tirrena (Messina).
How can I check the data sheet and availability before ordering?
Write to info@novamed.me or call +39 090 9961681: we will send you the data sheet and clarify codes and availability for your medical equipment procurement.
Go to the page Where and how to buy
Frequently asked questions: Contact
Can I contact Novamed on WhatsApp?
Yes, on +39 351 596 8111, which is also the company mobile number.
Where is the head office?
At Via Roma 38, 98049 Villafranca Tirrena (ME), Italy. From here Novamed S.R.L. delivers to the door throughout Italy.
How should a public administration contact Novamed?
For commercial enquiries, write to info@novamed.me. Purchases can then be completed on MePA, SINTEL, EMPULIA or ETOSCANA, the platforms on which the company is qualified.
Is Novamed on social media?
Yes. Besides the direct channels, you can contact Novamed on Facebook (facebook.com/novamedmessina), Instagram (instagram.com/novamed_srl) and LinkedIn (linkedin.com/company/novamed-s.r.l.).
Can't find the answer among the frequently asked questions?
Write to us or call us: we answer questions about products, orders and support, even when yours is not among the frequently asked questions on this page.